Tenants call about overflowing toilets at midnight. Owners call about rent statements during inspections. If nobody answers, tenants leave 1-star reviews and owners switch management companies.
(615) 784-5747Maintenance emergencies, owner inquiries, and prospective tenants don't wait for business hours. Every missed call erodes trust.
A toilet is overflowing and water is seeping into the downstairs unit. The tenant calls your office at midnight -- voicemail. They call again at 1 AM -- voicemail. By morning, there's $3,000 in water damage, a furious tenant, and a 1-star Google review. The owner blames you.
You're doing property inspections all day. An owner calls about their rent statement, then calls again about a lease renewal question. No answer either time. That owner manages 12 units with you -- a $28,800/year contract. They start interviewing other management companies.
A qualified renter finds your listing on Zillow and calls to schedule a showing. Voicemail. They call the next property -- someone answers and schedules a showing for that afternoon. Your vacancy sits empty for another month. That's $1,500+ in lost rent for the owner.
Monday morning hits and there are 15 voicemails about leaky faucets, broken AC units, and pest issues from the weekend. Your team spends half the day returning calls instead of dispatching repairs. Tenants who waited 48+ hours for a callback are already writing negative reviews.
It's midnight and a pipe burst in unit 204. Instead of voicemail, our AI receptionist answers with your company name, gathers the details -- unit number, problem description, severity -- and reassures the tenant that help is on the way.
For emergencies like flooding, no heat, or gas leaks, the receptionist contacts your on-call maintenance team immediately. For routine requests like leaky faucets or appliance issues, it logs the maintenance ticket and schedules during business hours.
Within seconds you have the tenant's name, unit number, property address, problem description, urgency level, and whether maintenance was dispatched. Owner calls get logged separately with callback priority. No more Monday morning voicemail avalanche.
Keeping one owner from switching management companies pays for the service for over two months.
Complete phone coverage for your property management company -- tenant emergencies, owner inquiries, maintenance logging, and prospective tenant calls. Every call answered professionally, 24/7.
Keeping one owner ($2,400/year contract) pays for the service for 2.5 months. Most property managers prevent 2-3 owner losses per year from improved communication alone.
We manage 180 units across Austin. Before The Call Taker, we'd come in Monday with 20+ voicemails and angry tenants. Now every after-hours call gets answered, emergencies get dispatched immediately, and routine requests are logged and waiting for us. We've gone from 3.2 to 4.7 stars on Google in four months.
An owner with 8 units was about to leave because he could never reach us during the day -- we were always out doing inspections. The Call Taker started catching his calls, logging his questions, and scheduling callbacks. He renewed his contract and referred two other investors. That's $57,600 in annual revenue saved.
Pipe burst in a unit at 2 AM on a Sunday. The Call Taker answered the tenant's call, told them where to find the shutoff valve, and dispatched our emergency plumber within 20 minutes. Damage was minimal. Without that call being answered, we'd have been looking at $8,000 in water damage and a lawsuit. Worth every penny.
Call our demo line right now -- it's live 24/7. Hear the virtual receptionist handle a tenant maintenance emergency in real time.
(615) 784-5747 -- or -- Book a 15-Minute Demo BelowWe'll show you exactly how the receptionist handles tenant emergencies, owner inquiries, and maintenance logging for your portfolio.
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