Property Manager Handles 200+ Tenant Calls with Zero Staff
200+
units managed
2hr
avg response time
4.8/5
tenant satisfaction
The Problem
Managing 200+ rental units with a 2-person team meant tenant calls went unanswered after hours. Maintenance emergencies sat until morning. Tenant complaints and turnover were climbing.
The Solution
All tenant calls routed to The Call Taker AI. It created maintenance work orders with unit number, issue description, and urgency level, then texted the maintenance team and property manager.
The Results
Average response time dropped from 8 hours to 2 hours. Tenant satisfaction went from 3.9 to 4.8/5. Maintenance team gets organized work orders instead of frantic voicemails.
“We went from drowning in tenant calls to having organized work orders waiting for us every morning. Turnover dropped 15%.”
— Owner, Metro Property GroupHear How the AI Handles Property Management Calls
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