Frequently Asked Questions

The Call Taker is an AI receptionist and revenue recovery layer for service businesses. After setup review, Gideon answers routed calls using your approved call flow, captures the caller's request, and prepares the handoff details your team needs.

You confirm the forwarding path with us during setup. When a call routes to Gideon, it answers using your approved services, hours, service area, and intake rules. After each call, your team gets the caller details, request, urgency, and next step through the approved handoff method.

Any service business that answers phones. HVAC companies, plumbers, electricians, roofers, dentists, law firms, locksmiths, towing companies, pest control, veterinarians, med spas, property managers, and more. If you lose money when you miss a call, this is for you.

Use Gideon as a backup layer. It can cover after-hours, overflow, and busy moments depending on the plan and approved call flow, so your team gets cleaner details when they cannot answer consistently.

Setup depends on your call flow and plan. Wallace reviews your services, hours, service area, escalation rules, and handoff path before Gideon is treated as live for your business.

Your business phone number, services, hours, service area, and how you want calls handled. Higher-tier workflow automation or integrations are scoped before implementation.

Start through secure Square checkout. Wallace reviews setup, confirms your business rules, configures the call flow, and gets your approval before launch.

Yes. Call Gideon live at (629) 269-9697 right now. Tell GIDEON what kind of business you run and hear how it handles a call. No signup needed, no sales pitch.

Three core layers. After-Hours Capture is $97 per month for entry closed-hours coverage. Revenue Recovery System is $497 per month and adds 24/7 and overflow call capture, missed-call recovery, speed-to-lead support, hot-lead notifications, appointment request capture, and monthly reporting. Operational Infrastructure starts at $997 per month and adds custom call-flow design, scoped workflow automation, operational notification mapping, owner visibility as available, and founder/operator review.

No. Month to month, cancel anytime. We keep customers because the product works, not because of some contract. Most of our customers stay because missing calls was costing them way more than $97 a month.

Every plan includes an approved call flow, call capture, lead summaries, and setup support. Revenue Recovery and Operational Infrastructure add stronger follow-up, reporting, and scoped workflow support based on the approved plan.

Gideon is designed to sound natural, ask the right questions, and stay inside your approved call flow. The best test is calling Gideon live at (629) 269-9697 and judging the voice experience yourself.

Very. We configure Gideon around your industry, approved services, and call flow so it asks the right questions and sounds natural. The best test is calling (629) 269-9697 yourself.

During setup we configure Gideon around your specific services, service area, hours, and approved answers. If a caller needs something outside the approved flow, Gideon captures the details so your team can follow up.

Gideon can follow your approved escalation rules for frustrated callers or people who need a real person. If a live transfer or urgent handoff is part of the approved setup, that path is reviewed before launch.

Gideon is designed for fast call intake after calls route to the system. The goal is to avoid voicemail dead ends and capture the caller's request while the job is still warm.

Over 13 industries and counting. HVAC, plumbing, electrical, roofing, dental, legal, locksmith, towing, pest control, veterinary, med spa, property management, auto repair, water damage, landscaping, and more. If your business answers phone calls, we can handle it.

We custom train GIDEON for your industry and your business specifically. A locksmith GIDEON knows to ask if the caller is locked out of their car or home. An HVAC GIDEON knows to ask about the unit type and whether it's heating or cooling. A dental GIDEON knows how to capture new patient appointment requests. It speaks your language.

Yes. Priority rules are reviewed during setup. Emergency calls like a burst pipe for a plumber or a lockout for a locksmith can be flagged for the approved handoff path, while routine calls follow the normal intake flow.

We walk you through the forwarding path during setup and confirm it before launch. The exact steps depend on your carrier or phone system.

Scoped integrations belong in Operational Infrastructure or custom plans. We review your tools before promising automation so the setup stays reliable.

Call recording and review depend on the approved plan and workflow scope. When included, recordings help with quality assurance and understanding what customers are calling about most.

Yes. You approve the greeting, specific intake questions, escalation rules, and what information Gideon should or should not share. Gideon works inside the call flow you approve.