Frequently Asked Questions

The Call Taker is an AI receptionist that answers your business phone 24/7. It picks up every call, handles customer questions, books appointments, and texts you a summary. Think of it like having a full time receptionist who never calls in sick, never takes lunch, and works every holiday.

You forward your business line to us (takes about 30 seconds). When a call comes in, GIDEON answers using a voice that's custom trained on your business. It knows your services, your hours, your pricing, and how you like things handled. After each call, you get a text with the caller's name, what they needed, and whether an appointment was booked.

Any service business that answers phones. HVAC companies, plumbers, electricians, roofers, dentists, law firms, locksmiths, towing companies, pest control, veterinarians, med spas, property managers, and more. If you lose money when you miss a call, this is for you.

Perfect. Use GIDEON as backup. Set it to answer only when your receptionist is busy, on lunch, or after hours. A lot of our customers use the $97 After Hours plan alongside their existing staff so they never miss a single call, even at 2am on a Saturday.

Under 48 hours. Most businesses are live same day. You hop on a quick call with us, tell us about your business, and we handle everything from there. You just set up call forwarding on your phone, which takes about 30 seconds.

Just your business phone number and 5 minutes. We need to know your services, hours, and how you want calls handled. That's it. No special equipment, no software to install, no IT person needed.

Yes. No credit card required. We set up GIDEON on your line for 14 days completely free. If it doesn't book you at least one job in that time, you pay nothing. We take on all the risk because we know it works.

Yes. Call (615) 784-5747 right now. Tell GIDEON what kind of business you run and it will show you exactly how it handles your calls. No signup needed, no sales pitch. Just call and hear it for yourself.

Three plans. After Hours is $97 per month and covers evenings, weekends, and holidays. Starter is $497 per month and handles every call 24/7. Pro is $997 per month and adds smart routing, custom workflows, and priority support. No contracts. Cancel anytime.

No. Month to month, cancel anytime. We keep customers because the product works, not because of some contract. Most of our customers stay because missing calls was costing them way more than $97 a month.

Every plan includes a custom trained AI voice agent, instant call answering, appointment booking, after call text summaries to you, and a dedicated setup call. Starter and Pro plans add 24/7 coverage, CRM integrations, call recording, and more.

Most don't. GIDEON sounds natural, responds in real time, and handles conversations the way a great receptionist would. Don't take our word for it though. Call our demo line right now at (615) 784-5747 and judge for yourself.

Very. We use the latest voice technology and custom train it on your industry. It knows the right terminology, asks the right questions, and sounds like someone who's been working at your front desk for years. The best test is calling (615) 784-5747 yourself.

Yes. During setup we train GIDEON on your specific services, pricing, service area, hours, and anything else callers might ask. If it gets a question it can't answer, it takes the caller's info and lets you know so you can follow up personally.

GIDEON detects frustration and can transfer the call to you or your team immediately. It never argues with customers. If someone insists on speaking to a person, it takes their info and makes sure you get notified right away so you can call back fast.

Instantly. No hold music, no phone trees, no "please hold while I transfer you." The moment someone calls, GIDEON picks up. That speed matters because 85% of callers who go to voicemail never call back. They just call the next business on Google.

Over 13 industries and counting. HVAC, plumbing, electrical, roofing, dental, legal, locksmith, towing, pest control, veterinary, med spa, property management, auto repair, water damage, landscaping, and more. If your business answers phone calls, we can handle it.

We custom train GIDEON for your industry and your business specifically. A locksmith GIDEON knows to ask if the caller is locked out of their car or home. An HVAC GIDEON knows to ask about the unit type and whether it's heating or cooling. A dental GIDEON knows how to book new patient appointments. It speaks your language.

Absolutely. We set up priority rules during onboarding. Emergency calls like a burst pipe for a plumber or a lockout for a locksmith get flagged immediately and you get notified right away. Routine calls like scheduling a tune up get handled normally.

It takes about 30 seconds. On most phones you just dial *21* followed by the number we give you, then press call. We walk you through it during setup. Works with any phone carrier, landline or cell.

Yes. The Call Taker integrates with popular CRMs, scheduling tools, and business software. We connect with GoHighLevel, Google Calendar, and more. During setup we'll make sure everything talks to each other so leads flow right into your existing workflow.

Yes, on Starter and Pro plans. You can review call recordings anytime to see exactly how GIDEON handled each conversation. This is great for quality assurance and for understanding what your customers are calling about most.

100%. You tell us how you want calls handled and we make it happen. Custom greetings, specific questions to ask, particular ways to handle certain situations, pricing you want to share or not share. GIDEON works the way you want it to.