Atlanta, GA — 3-truck residential plumbing, drain & water heater
Mike Okafor has been running Precision Plumbing in Atlanta for 11 years. He had a full-time answering service — 3 operators, 24/7 coverage — costing $1,400 a month. It worked... sort of.
"My answering service was fine for taking messages. But that's all they did — take messages. Customer calls at 9 PM with a burst pipe? They'd say 'we'll pass the message along.' By morning, that customer already had another plumber at their house."
The real issue: his answering service couldn't book appointments, couldn't answer questions about pricing or services, and couldn't distinguish between a dripping faucet (schedule for Tuesday) and a sewer backup (emergency, dispatch now).
Mike was skeptical about AI. "I told my wife, 'there's no way a robot can handle a panicking homeowner with water shooting out of their ceiling.' Then I called the demo line and the AI asked me better questions than my answering service ever did."
He started with the full 24/7 plan at $497/month — less than a third of what he was paying for human operators.
"In 11 years, I've tried four answering services. Every single one was the same — they take a message and pray the customer waits for a callback. The Call Taker actually handles the call. It books the job, confirms the time, and texts me. By the time I see the message, the customer is already on my schedule."
The 38% increase in booked jobs came from two places: after-hours emergencies that previously went to competitors, and daytime overflow calls that his one office person couldn't get to fast enough. "We didn't get more calls. We just stopped losing the ones we already had."
Get better results for less. Free 14-day pilot — no credit card, no contracts.
Start Your Free PilotOur AI will call you in under 30 seconds.
Calling you now!
Pick up your phone.
We'll call your business after hours and tell you exactly what your customers are hearing. Free. No strings.
We'll be in touch!
Check your phone for a call from The Call Taker.
Or hear the AI right now: (615) 784-5747