Charleston, SC — 4-truck residential HVAC company
Marcus Thompson runs Palmetto Comfort Services, a 4-truck HVAC operation in Charleston, South Carolina. Like most HVAC owners, his biggest frustration wasn't the work — it was the calls he couldn't get to.
"I'd look at my phone at 10 PM and see three missed calls. Two voicemails, one hang-up. That hang-up? That's somebody who called my competitor instead. In the summer, that's a $400 emergency AC repair I just lost."
Marcus estimated he was missing 12 to 15 calls per week outside business hours. His answering service cost $289/month and still sent most callers to voicemail because the operators couldn't answer HVAC-specific questions.
"I spent two years paying for an answering service that couldn't tell a capacitor from a compressor. The Call Taker AI knows my business, books my appointments, and texts me the details. It's like hiring a receptionist who works 24/7 for less than I was paying before."
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