Terms of Service
Effective: July 22, 2026
Welcome to The Call Taker. These Terms of Service ("Terms") govern your use of our website at thecalltaker.com and the AI receptionist services we provide. By using our site or signing up for our service, you agree to these Terms.
We've written these in plain English because nobody likes reading legal walls of text.
1. Service Description
The Call Taker provides configurable AI call answering for service businesses. Coverage and handoff behavior depend on the selected plan and the call flow approved before launch:
- After-Hours Capture covers approved closed-hours call handling. Revenue Recovery System supports broader day, night, and overflow coverage. Operational Infrastructure is configured to an approved custom scope.
- The AI receptionist uses the approved greeting and intake rules to collect relevant caller information and urgency details.
- Call summaries or notifications are delivered through the handoff path confirmed during setup and testing.
- Live routing begins only after setup review, forwarding configuration, and test-call confirmation.
The Call Taker is a call-answering tool, not a replacement for licensed professionals or your operating team. Unless expressly included in an approved call flow, the AI does not diagnose issues, provide professional advice, quote final prices, guarantee availability, or make binding scheduling commitments.
2. Pricing and Billing
- Trial and renewal: A card is required to start the 14-day trial. $0 is due at enrollment. Unless canceled before renewal, After-Hours Capture renews at $97 per month, Revenue Recovery System at $497 per month, and Operational Infrastructure at a $997 monthly base. Any scope above the $997 base requires a separate exact quote.
- No long-term contracts: All plans are month-to-month. You are not locked into any minimum term.
- Cancellation: Cancel before the trial renewal date to avoid the first monthly charge. After renewal, cancellation stops future renewals and service remains subject to the current billing period.
- Setup: Standard setup is included in the listed plan price unless an accepted custom quote states otherwise.
- Additional usage or scope: No unlisted overage or custom-scope charge is added without disclosure and agreement.
- Payment method: Card entry and storage are handled by Square. By enrolling, you authorize recurring monthly charges for the exact selected plan after the 14-day trial unless canceled before renewal.
- Refunds: Cancellation does not itself create a refund for a charge already processed. Contact us about a billing error; refunds are provided when required by law or separately agreed in writing.
3. Service Level Expectations
We strive to deliver reliable, high-quality service. Here's what you can expect:
- Availability: Service depends on third-party telephony, AI, hosting, and network providers. Maintenance or provider outages can interrupt service; no uptime percentage is promised unless stated in a separate signed agreement.
- Setup time: Timing depends on complete setup answers, forwarding access, custom scope, and successful test calls. Checkout or form submission alone does not activate live routing.
- Call quality: The voice system is configured around an approved call flow, but edge cases and transcription or interpretation errors can occur.
- Support: Support is available through the contact methods listed below. Response timing is not guaranteed unless stated in a separate signed agreement.
The Call Taker is built on third-party AI and telephony infrastructure. While we manage and optimize the service, we cannot guarantee that the AI will handle every call flawlessly. If an issue arises, let us know and we'll fix it.
4. Your Responsibilities
To get the most out of the service, you agree to:
- Provide accurate business information (hours, services, service area, emergency protocols) during setup.
- Notify us promptly if your business details change (new hours, new services, etc.) so we can update the AI.
- Follow up on leads and call summaries in a timely manner — the AI captures the lead, but closing the job is up to you.
- Pay your subscription on time.
4a. SMS/Text Messaging Terms
Providing a phone number for a demo, account, billing, setup, or support does not by itself consent to marketing SMS/MMS. Marketing messages are sent only after a separate, clear opt-in that identifies The Call Taker, the message purpose, the phone number to be contacted, the expected message frequency or reasonable frequency expectation, and STOP/HELP instructions. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP to cancel and HELP for help. Service, setup, account, and security messages are limited to messages reasonably necessary for a requested or active service and do not include marketing unless separately consented to. See the Privacy Policy for how opt-in and opt-out records are handled.
4b. Age Restriction
You must be at least 18 years of age to use The Call Taker's services, submit forms on our website, or opt in to receive SMS/MMS text messages. By using our services or providing your phone number, you confirm that you are 18 years of age or older.
5. Acceptable Use
You agree not to use The Call Taker service to:
- Conduct any illegal activity or promote illegal services.
- Harass, threaten, or abuse callers or any other person.
- Misrepresent your business, credentials, or licensing.
- Use the AI receptionist for any business other than the one specified in your account (each business needs its own subscription).
- Attempt to reverse-engineer, copy, or resell the AI technology or our service.
- Send spam, unsolicited marketing, or robocalls through our platform.
If we determine that you're violating these terms, we reserve the right to suspend or terminate your service.
6. Intellectual Property
All content on the thecalltaker.com website — including text, design, code, graphics, and the AI receptionist technology — is owned by The Call Taker or our licensors. You may not copy, reproduce, or redistribute any of it without our written permission.
Your business name, logo, and information remain yours. By providing them to us, you grant us permission to use them solely for the purpose of configuring and operating your AI receptionist.
7. Limitation of Liability
We work hard to deliver a reliable service, but here's what we need you to understand:
- The Call Taker is provided "as is." We do not guarantee that the AI will answer every call perfectly, capture every detail accurately, or be available 100% of the time.
- We are not responsible for lost revenue, missed jobs, or any indirect damages that result from the AI mishandling a call, experiencing downtime, or any other service issue.
- Our total liability to you for any claim related to the service is limited to the amount you paid us in the 3 months prior to the claim.
- The AI receptionist does not provide medical, legal, or safety advice. If a caller describes a true emergency (gas leak, carbon monoxide, etc.), the AI will flag it as urgent — but you and your team are responsible for emergency response.
8. Termination
- By you: You can cancel your subscription at any time by emailing us. Your service will remain active through the end of your current billing period.
- By us: We may suspend or terminate your account if you violate these Terms, fail to pay, or engage in abusive conduct. If we terminate your account for reasons other than a violation, we'll provide a prorated refund for the remainder of your billing period.
- After termination: Once service ends, routing must be removed or changed by the responsible phone-system owner. Data is retained only as reasonably needed for service, security, billing, legal, and operational obligations, subject to the Privacy Policy.
9. Dispute Resolution
If there's ever a disagreement between us, let's try to resolve it like adults first. Email us and we'll work it out. If we can't resolve it informally, any legal dispute will be governed by the laws of the State of Tennessee and resolved in the courts of Wilson County, Tennessee.
10. Changes to These Terms
We may update these Terms from time to time. If we make significant changes, we'll update the effective date at the top of this page and, if you're an active subscriber, notify you via email. Continued use of the service after changes means you accept the updated Terms.
11. Contact Us
Questions, concerns, or just want to chat? Reach out: